Last updated 19 June 2019
We have two sets of use terms – one for individual team members (“Member Terms”) and those set out here which are for organizations/teams and their team leaders who sign up to use MindTrackers© in their team/organization.
By using the Website on behalf of your Team (which you will identify when you register with us) you confirm that you are entitled to do so and that you have authority to bind your Team (including any legal entity behind your Team) to its terms. References to “you” in these terms mean you and your Team and any legal entity behind them.
You must be over the age of 18 years to use the Website as a Team Leader and subscribe to our premium services. Team members must be at least 13 years old (or the minimum age of consent in the relevant country). It is your responsibility to provide details of team members (“Team Members”) to us and have them register with us so that we can permit them access to MindTrackers© so you can use MindTrackers© within your team/organization. You are responsible for how your Team and your Team Members use the Website.
The Website is designed for business users, not consumers, and these terms are drafted with business users (including charities) in mind. If you are a consumer, you are not entitled to use the Website. For services aimed at consumers, we recommend checking out https://www.16personalities.com.
Please read – how our products (which include our Website) are intended to be used, and what are your obligations in relation to their use:
Our products and Website are provided for information purposes only to help understand and improve team culture, motivation, communication style, and similar aspects. They are not provided for medical, employment, or psychological assessment purposes (e.g. to recruit, screen, manage, or assess others in an employment context). Also:
- Use of our products and Website assumes that those using or participating are willing to do so and that the facilitator has read the facilitation guide and conducts any workshop and uses any results in a non-discriminatory, lawful and sensitive manner. You are responsible for and will comply with all employment, data protection and any other relevant laws and regulations in having your Team Members use the Website.
- You undertake to keep individual results confidential and to respect the fact that an individual’s results are confidential to them and that they have the right to keep them confidential and not disclose them to others whether inside or outside your organization.
- Our products and Website are only useful if those participating are honest about their teamwork styles and preferences. If that is not the case (for example, they feel they need to respond in a particular way in order for that to be acceptable to their manager or organization), then any output will be flawed. In any event, we have no liability for the output of any of our services and products and for any use you may make of such outputs.
- Any decisions that you make once you have used our products and Website are for you alone and we will not be liable for the consequences of any such decisions.
- Our Website provides information and materials relating to personality traits for general guidance and information only. This information cannot provide (and is not intended to provide) comprehensive coverage of all relevant issues nor advice on specific issues. Our content should always be used in conjunction with other information, advice and training.
- We make no claims or representations in relation to the emotional, health or commercial benefits of using our products and the Website and the information provided on the Website is no substitute for professional, medical or psychiatric advice where applicable.
You can access many areas of the Website without registering or subscribing but if you wish to view certain content or access certain services, you may be required to register with the Website.
When you register with the Website we will ask you for certain personal information. Any personal information that you provide to use will be handled in accordance with our Privacy Notice.
If you register with the Website you will be required to create a password. In order to prevent fraud, you must keep this password confidential and must not disclose it or share it with anyone. If you know or suspect that someone else knows your password you should notify us by contacting [email protected] immediately.
If we have reason to believe that there is likely to be a breach of security or misuse of the Website through your account, that of your Team Members or the use of your password, we may require you to change your password or we may suspend your account. Until you have changed your password or we have reactivated your account you and your Team may not be able to access certain parts of the Website.
You agree that all personal information that you supply to us will be accurate, complete and kept up to date at all times. We may use the information provided to us to contact you in accordance with our Privacy Notice.
We reserve the right to suspend or cancel any registration (and any use of our Website) at any time and for any reason.
3) Personality Assessments
You will be able to use the Website to take personality assessments (the “Assessments”) and arrange for your team members to do so. The results of the Assessments are automatically analyzed. We may also record and use your answers and results for research and quality improvement purposes.
4) Purchase of Digital Content and Services
We offer digital content and subscription services (the “Products”) for purchase on the Website. They are provided as described there. We reserve the right to change the descriptions and Products offered from time to time.
Our Products are licensed, not sold, to you. They remain our property. The intellectual property rights (including copyright) in the Products remain with us and/or our authors/licensors as applicable. Our products may include digital rights management information and technology, which you agree not to tamper with or remove, and which is intended to deter or prevent misuse of our intellectual property.
At the time you place any order for which payment is required you must give authority for payment. We may take payment from you at any time between you placing the order and us providing the services or you requesting the download of digital content.
Your order is an offer to purchase from us. There will be no contract of any kind between you and us unless and until we actually take payment from you, at which point we will e-mail you with confirmation of the contract and acceptance of your order. At any point up until then, we may decline to supply the services or digital content to you without giving any reason.
The prices payable for the items that you order are clearly set out on the Website. If, by mistake, we have underpriced an item, we will not be liable to supply that item to you at the stated price provided that we notify you before we dispatch or make available the item concerned.
Payments are made through the Website electronically. When you pay by credit or debit card you consent to us carrying out certain checks which include obtaining authorization from your card issuer to ensure you have adequate funds and for security reasons. This may involve validating your name, address and other personal information with your bank or credit reference agencies if necessary.
For our subscription-based services, payments are due for any month or year on the same or closest date to the day you made your first payment. Your subscription will renew automatically. You can turn off auto-renewal at any point.
All prices shown are in U.S. dollars ($USD), unless specified otherwise, and include VAT, where applicable.
5) Cancellations and Refunds
You can cancel the renewal of your premium subscription at any time. Your account will retain premium access until the end of that billing period.
We do not offer refunds or credits for partial months of service, or refunds for months unused with an open account.
You do have a right to cancel a contract with us for digital content within 14 days without giving any reason, provided that you have not downloaded or otherwise accessed any of our assessments or workshops. The day of the formation of the contract will be the day that you create the Team in question on our website.
To exercise the right to cancel, you must inform us, MindTrackers Limited, e-mail [email protected], of your decision to cancel this contract by a clear statement.
To meet the cancellation deadline it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
6) License to Use Website
Unless otherwise stated, we or our licensors own the intellectual property rights in the Website and material on the Website, including all Products, including but not limited to copyright and associated moral rights, trade marks, get-up, and unregistered rights, goodwill, know-how, software, database rights, and all other intellectual property rights. Subject to the license below, all these intellectual property rights are exclusively reserved. Where the Website and any Products feature the intellectual property of third parties which we do not own this is clearly stated.
Without prior consent from us you must not:
(a) reproduce, translate or reverse engineer material from this Website (including republication on another Website or other reproduction or communication of our Products without consent);
(b) sell, rent or sub-license material or Products from the Website;
(c) communicate any material or Products from the Website to the public;
(d) reproduce, duplicate, copy or otherwise exploit material or Products on our Website for a commercial purpose other than for the internal business purposes of your organization/team (and not any other organization/team);
(e) edit or otherwise modify any material or Products on the Website;
(f) use the Products or Website to provide services to persons outside your Team;
(g) redistribute material or Products from this Website except for content specifically and expressly made available for redistribution; or
(h) reproduce any intellectual property rights of third parties on our Website without the consent of those parties.
To the extent any of the restrictions or other terms in this clause (6) limit your express rights under the Copyright, Designs and Patents Act 1988 (as amended) (CDPA) in relation to fair dealing or other permitted uses of a copyright work then such restriction or term will not be enforceable if and to the extent the CDPA expressly states that such a restriction or term is unenforceable.
By submitting any data and other information to our Website (“Data”) (and having your Team Members do so), you grant us a perpetual, royalty-free, irrevocable, non-exclusive, worldwide, unrestricted license to reproduce, use, perform, prepare derivative works, distribute copies or publicly display the Data in any medium and for any purpose (including commercial purposes), and also to authorize others to do so. We may also analyze your Data for research purposes. In so doing we will comply with all applicable data privacy laws and we will treat as confidential any information that may reasonably be considered to be confidential.
7) Acceptable Use
You must not use the Website in any way that causes, or may cause, damage to the Website or impairment of the availability or accessibility of the Website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
You must not use the Website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.
You must not conduct any systematic or automated data collection activities (including, without limitation, scraping, data mining, data extraction and data harvesting) on or in relation to the Website without our express written consent. You must not infringe the rights in any Products that are sold through the Website.
8) Unsolicited Idea Submissions
MindTrackers Limited and its employees do not accept or consider unsolicited ideas, including but not limited to creative proposals, ideas for new, enhanced or improved products, technologies or services, marketing campaigns, promotions, processes, materials, artwork, plans, strategies, theories or product names. Please do not submit any unsolicited ideas, articles, original creative artwork, suggestions or other works in any form to us or any of our employees.
The sole purpose of this section is to avoid potential disputes when our products, website content or business strategies might seem similar to unsolicited ideas submitted to us. If, despite our request that you not send us any ideas or suggestions, you still choose to submit them, then regardless of what your letter, comment, e-mail or any other form of communication says, the following terms will apply to your submissions:
1. You agree and understand that: (1) your submissions will automatically become the sole property of MindTrackers Limited, without any compensation to you, and MindTrackers Limited will have no obligation of any kind to you or anyone else with respect to your submissions; (2) MindTrackers Limited will be free to use or redistribute the submissions in any way and for any purpose, including but not limited to developing, acquiring or advertising products or services competitive with those mentioned by you; (3) there will be no obligation for MindTrackers Limited to review your submissions or develop your ideas; and (4) there will be no obligation to keep any part of your submission confidential.
2. No confidential relationship or obligation of secrecy will be created between you and MindTrackers Limited by your submission and its consideration by us – everything you submit shall be deemed to be non-confidential and non-proprietary. You agree and understand that MindTrackers Limited shall be free to use any information you submit on an unrestricted basis, whether or not MindTrackers Limited was working on similar ideas, products or technology prior to receiving your submission.
3. We do welcome your feedback – if you want to send us your feedback, please contact us. However, please do not include any ideas that this policy will not permit us to accept or consider.
9) Limited Warranties
We do not warrant the completeness or accuracy of the information published on this Website or in any of the Products that we may sell to you, nor do we commit to ensuring that the Website remains available or that the material on the Website is kept up to date. The Website is provided on an ‘as is’ basis and we reserve the right to suspend the Website and our provision of any services at any time without notice.
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to this Website and the use of this Website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). Where you use the Website or the Products you confirm that you are solely responsible for any actions or decisions made as a result of such use. We make no representations as to the accuracy of any Product including personality assessments.
Nothing in this Website or our Products should be construed as medical, psychological, recruitment, business, or any other advice. All materials are for informational purposes only.
Where the Website contains links to third party websites we make no representation in relation to the content contained on third party websites and you agree to use these websites at your own risk. We will not form part of any agreement or contract with any third party website you visit through our website.
10) Limitations and Exclusions of Liability
We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control, including but not limited to industrial action, labor shortage, failure of our suppliers, natural disaster, transport disruption or failure, legislative or governmental intervention, or any other cause beyond our reasonable control (“Force Majeure”).
To the extent that you use our Products for business use we will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill. We will not be liable for any commercial or human resources decisions made in connection with the use of our Products nor will we be liable for any liability in relation to employment disputes including but not limited to wrongful and unfair dismissal. We provide information and materials relating to personality traits. This information cannot provide (and is not intended to provide) comprehensive coverage of the relevant issues. Our content should always be used in conjunction with other information, advice and training.
You should ensure that any decisions made or implemented by you after viewing our content or materials are made taking into account other factors (apart from the information we provide) of which you and your advisers should be aware including medical advice and you should ensure that you have consulted relevant professionals.
We will not be liable to you in respect of any emotional or mental distress or other harm in connection with using our Products except to the extent that such damage is caused by our negligence.
We will not be liable to you in respect of any loss or corruption of any data, database or software.
We will not be liable to you in respect of any special, indirect or consequential loss or damage.
Any decisions made or actions taken by you on the basis of information provided on or via the Website are at your sole discretion and risk. You should obtain professional advice where necessary.
In the event that you have a dispute with any Team Member or other user arising from their use of the Website, you agree to pursue such claim or action independently of us, and you release us from all claims, liability and damages arising from any such dispute.
In the event that (notwithstanding the disclaimers and exclusions of liability in these terms) we have any liability to you under or in relation to these terms and/or your use of the Website and/or any Products then our liability shall in any calendar year be limited in aggregate for all claims to the amount paid by you under these terms in that year, to the fullest extent such a limitation is permitted by law.
11) Indemnity and Further Exclusion of Liability
You are responsible for how you use the Website and the use your Team Members make of the Website. To the fullest extent such exclusion is permitted by law we shall have no liability towards you and your Team Members in connection with or arising out of your or their use of the Website.
16) Exclusion of Third Party Rights
17) Entire Agreement
18) Delay in Enforcing this Contract
Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the Products, we can still require you to make the payment at a later date.
19) Law and Jurisdiction
20) Data Protection
You acknowledge that for the purposes of the Data Privacy Laws we are a data controller in relation to your personal data and that of any Team Members which you provide to us or which Team Members provide to us in the context of your use of the Website. You will be a data controller in relation to all outputs we provide to you (to the extent they are personal data). Both of us agree to comply with our obligations under the Data Privacy Laws and you confirm that you have the right to provide any personal data that you provide to us. Our Privacy Notice sets out how we process this personal data.
21) Our Details
The full name of our company is MindTrackers Limited.
We are registered in England and Wales under Companies House registration number 9198941.
Our registered address is Nine Hills Road, Cambridge, CB2 1GE, United Kingdom.
If you have any concerns or complaints you can contact us by email at [email protected].